Return and Refund Policy

1. Cancellations

Booking cancellations may be subject to a cancellation fee depending on the stage of the shipment and carrier terms. We recommend you contact us as soon as possible if you need to cancel. Cancellations after goods have been collected or in transit may incur full charges.

2. Refunds

Refunds are processed in accordance with our trading terms. Where a refund is approved, it will be remitted within 28 days. Refunds may be subject to deductions for services already performed or fees incurred. We do not refund for services that have been completed in full.

3. Lost or Damaged Goods

Claims for lost or damaged goods must be lodged in writing within the timeframes specified in our terms. We will investigate and assist with claims against carriers. Resolution depends on carrier terms and insurance coverage. We recommend you obtain appropriate insurance for high-value shipments.

4. Disputes

If you have a dispute with a charge or service, please contact us at info@taitreat.com or 1300 10 11 10. We will review your concern and respond within a reasonable time. Our dispute resolution process is set out in our full terms and conditions.

5. Contact

For refund or return enquiries, contact us at info@taitreat.com, 1300 10 11 10, or PO Box 511 Kingsgrove NSW 1480.